Frequently Asked Questions
Everything you need to know about ordering, delivery and caring for your skin with Skreen.
Where do you deliver?
We ship within Hong Kong and to Taiwan. Hong Kong orders are usually dispatched within 1–2 business days. For other regions, please contact us for a custom quote.
How much is shipping?
Delivery is free on orders of HK$500 or more (product subtotal after discounts, before Skreenie redemption). Below that, SF Locker or SF Store pickup is HK$15 and SF Express home delivery is HK$30. Additional surcharges may apply for Outlying Islands and remote areas.
Can I collect my order from an SF Locker or SF Store?
Yes — and we encourage it. Pickup reduces last-mile emissions, and you can collect your order whenever suits you. Choose SF Locker or SF Store at checkout and enter the locker or store code.
How do I track my order?
Once your order is dispatched you will receive a notification with the SF Express tracking number. You can also check the status at any time under My Account → Orders.
Can I cancel or change my order?
Cancellations are only accepted within 1 hour of placing your order — please WhatsApp us immediately. Once an order is being processed we cannot guarantee changes to items or addresses, so please double-check your details at checkout.
What is your return and refund policy?
We accept refunds or exchanges for damaged, defective or expired products reported within 7 days of delivery. Items must be unused, unrinsed and in their original sealed packaging. As these are personal-care products, we cannot accept returns for change of mind once an order has shipped.
How does the Drift Bottle Return Programme work?
Return eligible, empty, full-size Drift Bottles and receive HK$20 in Skreenie credit per bottle. Bottles must be rinsed, dried and free of significant damage or hard-water spots, and must have been purchased from skreen.hk or an official Skreen pop-up.
What is a Skreenie?
Skreenies are our loyalty credit. 1 Skreenie = HK$20, and they are applied automatically at checkout. You earn them by returning Drift Bottles and through member rewards.
Are Skreen products suitable for sensitive skin?
Our formulas are designed for reactive, climate-stressed skin, but every skin is different. We recommend a patch test before first full use. Skreen products are cosmetic and are not intended to diagnose or treat medical skin conditions.
How do I contact you?
WhatsApp +852 6208 6676 (Mon–Fri, 10:00 AM – 6:00 PM HKT) or email admin@skreen.hk. For business enquiries, use the form on our Partner with Skreen page.
Still have questions?
WhatsApp +852 6208 6676 (Mon–Fri, 10:00 AM – 6:00 PM HKT) or email admin@skreen.hk.